Keep calm and meet challenges

How I deal with incidents Posted by Lena Barinova on September 9, 2014 Presentations

Recently I’ve been asked to share how do I manage incidents and solve problems with my teams. In this blog post you can find a short summary of how do I usually do it.

 First, there are 3 approaches I follow:

  1. Every challenge, incident or problem you face - helps you grow, it’s a level-up for you
  2. Worrying never helps. Action does.
  3. You may choose one of two: either being a part of a problem, or a part of a solution. I choose - solution.

So having this in mind all the time - helps to move on to mechanical part of problem solving very fast. In presentation I cover what steps do I usually take and what tools and techniques I use.

Here are the slides: